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a4p – FAQ
Frequently Asked Questions

Welcome to the addons4.pro FAQ section. Here you will find answers about purchasing, licensing, downloads, updates and using our Joomla and WordPress extensions.

If your question is not answered here, please contact us at support@addons4.pro.

Ava Fox presenting the FAQ section on addons4.pro
Do I need YOOtheme Pro to use your extensions?

Products labelled as “YOOtheme Pro Extensions” require an active installation of YOOtheme Pro.

YOOtheme Pro is not included with your addons4.pro purchase and must be purchased separately from yootheme.com.

Some products may also require another Joomla component or WordPress plugin. Any additional requirements are listed on the respective product page.

Is my purchase a subscription?

No. Your purchase is a one-time payment and does not create an automatically renewing subscription.

Each purchase includes:

  • the extension or plugin;
  • a license valid for 12 months;

  • access to updates for 12 months;

  • technical support for 12 months.

You will not be charged again automatically.

When does the 12-month license period begin?

The license period begins when your payment has been completed and the license has been issued.

The exact expiration date can be viewed in your customer account or in the license information inside the installed extension.

What happens after the 12-month license period ends?

The version already installed on your website will generally continue to work.

After the license expires, you will no longer be able to:

  • download new versions;
  • install automatic updates;

  • activate the license on another website;

  • receive technical support.

You can continue using the last version installed before the license expired. However, we recommend using a current license so that you receive compatibility fixes, security-related updates and new features.

Will my license renew automatically?

No. There is no automatic renewal and no recurring PayPal payment.

If you want another 12 months of updates and support, you can purchase the product again. A new purchase is always initiated by you.

Can I purchase several products in one order?

Yes. You can add multiple addons and extensions to your shopping cart and purchase them together in a single order.

Each product receives its own license and expiration date.

Why do I need a customer account?

A customer account is required so that we can securely provide your:

  • purchased downloads;

  • license information;

  • expiration dates;

  • order history;

  • invoices;

  • access to future updates.

Your account also ensures that licenses and downloads remain assigned to the correct customer.

Where can I find my downloads and licenses?

After successful payment:

  1. Sign in under My Account.

  2. Open Downloads to download your purchased products.

  3. Open the license section to view your license keys and expiration dates.

If you do not receive an account or order email within a few minutes, please check your spam folder. You can also contact us at support@addons4.pro.

How do I install an extension or plugin?

Download the package from your customer account and follow the installation instructions in the relevant product documentation.

Some download packages contain separate versions for Joomla and WordPress. If the downloaded file contains more than one installation package, extract it first and install only the package intended for your platform.

Do not install the complete download archive unless the documentation explicitly instructs you to do so.

How do I receive updates?

While your license is active, available updates can be installed through the update function of the respective Joomla extension or WordPress plugin.

Depending on the product, you can also download the latest version manually from your customer account.

Updates are available until the license expiration date.

Can I continue using an extension after my license expires?

Yes. Expiration of the license does not normally remove or automatically uninstall the extension from your website.

The expired license no longer provides access to updates, downloads, new activations or technical support. Compatibility with future Joomla, WordPress, PHP or YOOtheme Pro versions cannot be guaranteed without current updates.

Can I use a license on more than one website?

The permitted number of activations is shown with the respective product or license.

Development or staging installations may be handled separately from production websites where supported.

Please do not share your license key, download packages or customer account with third parties. For client projects, we recommend that the client purchases and owns the license so they retain independent access to updates and support.

Can I transfer an activation to another website?

If the license has reached its activation limit, deactivate it on the website where it is no longer required before activating it on the new website.

If the old website is no longer accessible, contact support and include your order number, product name and the affected domain.

Which payment methods are available?

Available payment methods are displayed during checkout and may depend on your country and PayPal eligibility.

Depending on availability, you can pay using:

  • PayPal;

  • debit or credit card;

  • other payment options offered through PayPal.

All purchases are one-time payments. Completing the checkout does not create an automatically renewing subscription.

Can I use a coupon when purchasing several products?

Yes. Valid coupons are applied directly to the eligible products in your shopping cart.

The final amount displayed in the checkout is the amount submitted to the payment provider. Any product restrictions, minimum order values or expiration dates associated with the coupon still apply.

Are demos and documentation available?

Yes. Product pages link to available demos and documentation.

You can explore WordPress demos at wp-demo.addons4.pro and Joomla demos at j-demo.addons4.pro.

Installation instructions, configuration details and changelogs are available in our documentation section.

Are the extensions regularly updated?

Yes. Our extensions are maintained and updated where necessary.

Updates may include:

  • compatibility improvements;

  • bug fixes;

  • security-related changes;

  • interface improvements;

  • new features.

The current version is shown on the respective product page. Changelogs are available in the documentation.

What should I check before purchasing?

Before purchasing, please verify:

  • whether the product supports Joomla, WordPress or both;

  • the supported Joomla or WordPress versions;

  • the required PHP version;

  • the supported YOOtheme Pro version;

  • whether another extension or component is required;

  • the permitted number of license activations.

If you are unsure whether a product is suitable for your website, contact us before purchasing.

What is covered by technical support?

Technical support covers questions and problems directly related to installing, activating and using the purchased addon.

Support does not normally include:

  • individual website development;

  • custom layouts or custom code;

  • configuration of unrelated third-party extensions;

  • problems caused by unsupported software versions;

  • general Joomla, WordPress or YOOtheme Pro support.

Technical support is available while the product license is active.

Find the Right Extension for Your Platform

Whether you build with Joomla, WordPress or YOOtheme Pro, choose your platform to find extensions that match your setup and workflow.

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What Do You Want to Build?

Find extensions by what you want to achieve — not just by product name.

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Display event data in flexible YOOtheme Pro layouts and create dynamic event listings, grids and landing pages.

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Website Automation

Reduce repetitive maintenance with dynamic content and automatically updated website elements.